Frequently Asked Questions

WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE?
All prices are in EUR.

HOW CAN I ORDER?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.

WHAT PAYMENT METHOD WE ACCEPT?
We accept all major credit cards through our merchant service provider Visa, Mastercard, JCB, Discover, Diners Club, American Express, PayPal, Apple Pay.

DO YOU SHIP WORLDWIDE?
No, currently we are serving only in France.

How Much You Charge for Shipping?

Free shipping
€0.00


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders usually ship within 1-2 business days from the date orders placed. Your order will arrive approximately 5-12 business days after it’s shipped.

Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

MAY I GET A TRACKING NUMBER ?
Once the order has shipped, we will email your tracking number and tracking website.

MY TRACKING NUMBER ISN’T WORKING ?
Tracking numbers can take 1 -2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

CONTACT INFORMATION

👤 Support 9:30 AM- 10:00 PM

📞 Phone: +33 7 57 05 87 70

📩 Email: info@cativi.shop

🏦 Office Address: 11 Rue Alexandre Dumas, 14000 Caen, France